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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A pop-up window will appear. It comprises comprehensive info about all the actions that you can perform on that particular page. Each context menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge selection of how-to video clips illustrating how to use our web hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can quickly become familiar with our Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you need, take a glance at our extensive Frequently Asked Questions section, which covers questions asked by real clients and provides real solutions. We constantly update our FAQ database with new questions & answers so as to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions section either, you can contact our great team of tech support engineers available 24x7x365 and ready to assist you with any issue. Each support ticket you open will be responded to in less than 60 minutes (the average trouble ticket response time is only 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 282587

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com